Return & Refund Policy
We want you to have a positive shopping experience with Saudi Deals. If you receive an incorrect, damaged, or defective product, please contact us as soon as possible.
Return Period
Return requests should generally be submitted within 3 days of receiving the order.
To be eligible for a return, the product should:
- Be unused and in its original condition.
- Be returned with original packaging where applicable.
- Include accessories, tags, manuals, or other included items where applicable.
- Not show signs of misuse, damage, alteration, or excessive handling.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the product and packaging, if requested
We will review the issue and determine the appropriate solution.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, customization, clearance, or product-specific restrictions.
Products that have been used, damaged after delivery, altered, or returned without the required components may also be ineligible.
Refunds
Once an approved return is received and inspected, we will determine whether the refund is applicable.
Approved refunds are generally processed within 5–10 business days, depending on the payment method and applicable processing times.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Cancellation may not be possible once an order has been processed, packed, or dispatched